Customer Space
- Check and compare your bills
- Visualize your consumption profile
- Submit your renewable natural gas (RNG) request
- Manage your payment options
- Sign up for the electronic billing
- Group your accounts
Choosing RNG is quick and simple
Choosing RNG is quick and simpleSwitch to clean energy without swapping out your appliances by choosing renewable natural gas —a type of energy that’s produced entirely from organic waste and plays a direct role in reducing greenhouse gas emissions.
Tips and advice
Reduce your energy consumption and you will lower your costs and your greenhouse gas emissions.
Energy efficiency grants
Énergir can provide you with several grants to help you choose energy efficient solutions for your home.
Helping you reduce your consumption
Énergir customers who install a smart thermostat are eligible for a rebate of up to $100.
Tips and advice
Reduce your energy consumption and you will lower your costs and your greenhouse gas emissions
A Certified Partner at your service
Your appliances maintenance and repairs are performed by Gaz Métro Plus or our network of Certified Partners.
Carbon monoxide: what you need to know
Natural gas is non-toxic. Carbon monoxide emanations, however, can result from poor combustion in poorly maintained appliances. Make sure your appliances are properly maintained.
Your are moving out?
Update your address in advance on your Customer Space.
New customer?
Have you just moved into a natural gas powered house?
95% of our clients agree
The Énergir team is committed to meeting your needs and we have a 95.1% customer satisfaction rating to prove it!
Fraudulent calls
Please note that we never contact our customers to ask for their credit card number. If you receive such a call, hang up and inform your local police force.
Learn about dual energy
Choosing dual energy means taking concrete action that has a positive impact on our planet and your energy bills.
How to switch to dual energy?
Easy. See the steps involved to getting the most out of your new appliances..
Certified Partners you can trust
These are the experts who take care of installing your natural gas appliances. Not only do they meet the highest quality standards, they also make sure that you get every grant you are eligible for.
Renewable natural gas (RNG)
Help make a difference for the planet by choosing renewable natural gas (RNG)
Purchase order
Do you want to switch to renewable natural gas?
Take action with Énergir
Organic waste makes an incredible raw material for producing renewable natural gas (RNG).
A safe energy source
Natural gas is among the safest energy sources out there, wich explains why nearly 200,000 Quebecers use it every day.
Prevention basics
Safety first: prevention is as easy as following your appliances' installation, usage and maintenance guidelines.
Carbon monoxide: what you need to know
Natural gas is non-toxic. Carbon monoxide emanations, however, can result from poor combustion in poorly maintained appliances. Make sure your appliances are properly maintained.
Heat better with dual energy
Do you know what is dual energy? Dual energy is the complementarity between electricity and natural gas. It's a solution that allows you to consume the right kind of energy, at the right time, at the best cost.
Who is dual energy for?
The dual-energy electricity-natural gas solution is intended for our residential customers (single-family, duplex, triplex, condo, 4- to 19-unit rental building) who use a natural gas central heating system and who need to replace their appliances or want to add a heat pump.
More dual energy, less GHG
It consists of using electricity as the main energy source (about 70%) and natural gas as a backup source during cold weather when electricity demand is very high. It's a solution for the future that will allow you to get all the energy you need to heat your home, at the lowest possible cost, while reducing greenhouse gas (GHG) emissions.
Take advantage of grants to switch to dual energy
In addition to getting the right energy at the right time and at the best cost, take advantage of a range of grants offered by the Ministry of Energy and Natural Resources, Hydro-Québec and Énergir to reduce the cost of purchasing and installing new equipment. Here are a few grants you may qualify for.
Replace a natural gas central heating system with a new one and install a heat pump
Replace a natural gas central heating system with a new one and install a heat pump
Get up to
$5,800
in grants*
Add a heat pump to an existing natural gas central heating system
Get up to
$5,500
in grants*
Save with dual energy
In addition to the grants you may be eligible for, the dual-energy electricity-natural gas solution allows you to take advantage of Hydro-Québec's Rate DT .
For information purposes only. Calculations are based notably on prices from March 2022 to February 2023 corresponding to the rates of Énergir and Hydro-Québec.
You want to switch to dual energy
and benefit from a grant?
Have any questions?
Here are our answers
The dual-energy electricity-natural gas solution is for Énergir's residential customers who have a central forced air or hot water heating system that uses natural gas. The conversion must include the purchase and installation of new equipment leading to the exclusive use of a dual-energy heating system. The offer is ultimately intended to increase the share of electricity in building heating. An offer for commercial customers will be available later in 2023.
No. The offer is not for Hydro-Quebec customers who already use an electric or dual-energy heating system.
When the eligible home is equipped with a natural gas hot water heater, it must be replaced by an electric hot water heater if the current hot water heater has reached the end of its useful life and is not used in combo mode.
Residential customers who opt for the dual-energy electricity-natural gas solution will benefit from Hydro-Québec's Rate DT, available to all households with a dual-energy heating system.
The offer has been developed in such a way that it will benefit customers who will convert their heating system to dual energy. Financial assistance for the purchase and installation of the equipment is offered by the Ministry of Energy and Natural Resources (MERN), Énergir and Hydro-Québec. In addition, Hydro-Québec's Rate DT, which is specifically designed for dual energy, will apply to electricity consumption. This rate will provide customers with recurring savings if they use the right energy source at the right time, based on the temperature.
To help reduce greenhouse gas (GHG) emissions. Heating buildings is an important source of GHG that has a direct impact on climate change. By joining forces, Hydro-Québec and Énergir aim to reduce participants' natural gas consumption by just over 70% to help Quebec meet the GHG reduction target set out in the 2030 Plan for a Green Economy. This target corresponds to a 37.5% reduction in emissions by 2030 compared to 1990 levels.
Heating buildings with electricity puts significant pressure on Hydro-Québec's network during the winter consumption peaks. Dual energy is an excellent way to maximize the share of electricity in building heating while reducing the impact on peaks. Reducing electricity demand at these specific times optimizes the operation of the grid when it is most needed. This allows Hydro-Quebec to avoid additional investments or expenses to meet demand during peak periods.
Over the 2022–2030 period, the dual-energy offer will therefore allow Quebec society to save nearly $1.7 billion compared to an all-electric scenario, which would have a much greater rate impact.
You want to switch to dual energy
and benefit from a grant?
An Énergir expert will guide you through the simple process and help find the grants for which you are eligible.
* Conditions
- Any request for work completed prior to June 21st, 2022, is not eligible for the Offer. Eligible Participants must have submitted an application in accordance with the requirements of the Offer no later than 12 months following the completion of work on the Eligible Projects.
- Certain conditions apply. Discounts may vary depending on the equipment installed and building characteristics. Additional costs may be incurred in connection with the electrical work required. To take advantage of the Offer, you must sign a contract with your Énergir sales representative or Certified Natural Gas Partner prior to installation. Grant amounts paid out cannot exceed 100% of Eligible Project costs. The terms and conditions of the Offer and the amounts of the grants offered are subject to change without notice.
- Eligible Participants must be new subscribers to Hydro-Québec’s residential dual-energy Rate DT or to a participating municipal or co-operative dual-energy rate (contact us for details on participating municipal or co-operative networks) in order to receive the grant. They must also commit to using the dual-energy natural gas-electricity system at the dual-energy rate for a minimum period of ten (10) years from the date of enrolment in the dual-energy rate.
- Existing Eligible Homes must be connected to Énergir’s natural gas network and use natural gas or renewable natural gas (or a combination of both) for space heating, either with a warm air (forced air) or hot water central heating system, for at least 12 months at the time of the application to participate in the Offer.
- The work must be carried out by one or more contractors with a business registered with the Registraire des entreprises du Québec; they must hold the appropriate Régie du bâtiment (RBQ) licences for the work to be performed and be members of the professional order responsible for the affected activity sector.
- Eligible Participants may be required to repay all or part of the Offer grants if the conditions and covenants agreed to by the Eligible Participants are not fulfilled to the end of their term or if the information provided by the participants is false or considered a misrepresentation.
- Other conditions apply to qualify for the Offer. Refer to Hydro-Québec's eligibility conditions and Rate DT details as well as the Chauffez vert Participant's Guide (available in French only).
© 2004-2024, Énergir. All rights reserved.